Reference

What You Need to Know About Our Legal Terms

This page covers how catoto operates from a legal standpoint — your rights, our obligations, and how access to the platform is governed depending on where local law permits. Everything here is written to be read, not buried.

Jurisdiction-dependent accessDANA, OVO, GoPay account termsData handling policyAccount rights and responsibilitiesContact path for legal queries
catoto What You Need to Know About Our Legal Terms
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and data handling sit at the centre of how catoto is built. Players in Surabaya and elsewhere access the same account environment — SSL-encrypted connections, session-based authentication, and OTP verification on login. We retain account data only as long as needed for operational and legal compliance purposes, and we do not sell or share your personal data with third-party marketers. If you want to know what we hold, you can request a data summary through the email channel listed above.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable regulations. After closure, personal data is deleted or anonymised within the timeframe set by local compliance rules.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet selection — whether that is DANA, OVO, or GoPay. You can manage cookie settings through your browser at any time.

Account Security

Every login triggers an OTP step to your registered mobile number. If you notice a login you did not initiate, contact live chat immediately and we will freeze the account and begin a review within the same session.

Data Request Rights

You have the right to request a copy of the data we hold on you, ask for corrections, or request deletion where local law permits. Send your request via email and we will respond within the timeframe set by applicable rules.

LEGAL CONTACT PATHS

Reach Us for Legal or Policy Questions

If you have a question about how our terms apply to your account, want to request a data review, or need to report a policy concern, our support team handles legal queries alongside general account help. You can reach us around the clock through live chat, which is the fastest route for account-specific questions. For formal written requests — such as data deletion or jurisdiction disputes — use email so there is a clear record on both sides.

Team online

Live Chat

Available around the clock for account terms questions, wallet disputes involving DANA, OVO, or GoPay, and any urgent policy clarification you need resolved quickly.

Email Support

Use email for formal requests — data access, account closure, or written confirmation of how a specific term applies to your registered account and linked wallet.

Account Help Centre

Our help section covers common legal questions: what happens to your data if you close your account, how identity verification works, and how to flag a disputed transaction.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account rights, data handling, and how our legal terms work in practice. If your question is not here, live chat is the fastest route to a direct answer.

Access depends on local law in your region. We do not override local regulations. You are responsible for checking whether access to online gaming is permitted where you are before opening an account.

We retain your data for the period required under applicable compliance rules, then delete or anonymise it. You can request confirmation of this process by contacting us via email at any time.

Yes. Send a written request through our email support channel. We will confirm receipt and respond within the timeframe required by applicable local regulations, providing a summary of what we hold.

Your e-wallet must be registered in your own name and match the identity on your catoto account. Linking someone else's wallet is a breach of account terms and may result in a transaction hold pending identity review.

Contact live chat immediately. Share your account details and the transaction reference. We will place a review hold on further withdrawals and investigate. For DANA, OVO, or GoPay disputes, we coordinate directly with the relevant wallet trace.

We send notice to the contact method registered on your account before material changes take effect. Continuing to use the platform after that notice is treated as acceptance of the updated terms.