Reference

How Your catoto Account Is Governed

These terms set out what you agree to when you open and use a catoto account — covering how we handle your wallet transactions via DANA, OVO, and GoPay, what conduct is expected, and what applies when disputes arise.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal & deposit conditionsAccount suspension criteriaJurisdiction-dependent access

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What These Terms Cover and How They Apply

catoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on catoto, you confirm that you have read and accept these terms in full. They apply to every action you take on the platform — logging in, funding your account, placing activity, requesting a withdrawal, and contacting support. Where local law in

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Indonesia restricts or regulates any aspect of online account activity, those local rules take precedence and your access depends on whether catoto is available in your eligible region. We may update these terms when regulations change or when we adjust how services work; we will note
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the revision date at the top of this page whenever we do. Your continued account use after an update means you accept the revised terms. These terms also govern how your wallet methods — DANA, OVO, GoPay — connect to your catoto account. Each wallet transaction
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is subject to both these terms and the separate terms of the wallet provider you use. If a wallet provider changes its rules in a way that affects how funds move to or from your account, we will reflect that in this policy. Players in Surabaya
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and across Indonesia access catoto on the same terms; no region-specific carve-outs apply within the Indonesia market unless a specific regulatory requirement applies. For questions about these terms, contact our support team through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Handle Your Account and Data

These commitments sit inside our terms and govern how catoto manages your account data, security, and your right to make changes or requests.

Data Retention We keep account and transaction records for as long as required by applicable regulations. You can request a summary of the data we hold by contacting support through live chat or email.

Account Security Your account is secured with login verification including OTP confirmation. If you suspect unauthorised access, contact support immediately — we can freeze activity on your account within minutes.

Cookie and Session Use We use session cookies to keep your account active during a visit and analytics cookies to understand how our terms pages are used. You can adjust cookie preferences in your browser settings at any time.

Requesting Changes To update your registered details — including the wallet number linked to your DANA, OVO, or GoPay account — submit a request via live chat with your account verification details ready.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Our chat support is available around the clock. Open the chat widget from any page in your account to ask about term clauses, wallet rules, or account conditions.

Email Support Send detailed questions about these terms or your account agreement to our support email. We aim to respond within one business day for policy-related queries.

Account Help Centre The help centre inside your account covers common term questions — wallet eligibility, account suspension appeals, and how to request a copy of your account data.

Common Questions About Our Terms

These are the questions we hear most often when it comes to account terms, your rights, and how our policies work in practice.

Yes. Every transaction linked to your catoto account — whether via DANA, OVO, or GoPay — falls under these terms alongside the individual wallet provider's own rules.

We update the revision date at the top of the terms page whenever changes are made. Continuing to use your account after an update counts as acceptance of the revised terms.

Depending on severity, a breach can lead to a temporary account suspension or permanent closure. We will notify you via your registered contact detail before taking action where possible.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold within the timeframe required by applicable local regulation.

The same terms apply across Indonesia. Access to catoto depends on whether it is available in your eligible region under local law — no special regional terms exist within the Indonesia market.

Raise a dispute through our live chat support first. If unresolved, you may submit a formal written complaint by email — we will investigate and respond with a decision within a reasonable period.

How Your catoto Account Is Governed

How We Handle Your Account and Data

How to Contact Us About These Terms

Common Questions About Our Terms

01 Do these terms apply to all my wallet transactions, including DANA and OVO?

02 Can catoto change the terms without telling me?

03 What happens to my account if I breach the terms?

04 How do I request the data catoto holds about me?

05 Are these terms different for players in different parts of Indonesia?

06 What if I disagree with how a term has been applied to my account?

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