Reference

How catoto Handles Your Account Data

Your account data — including the wallet details you use with DANA, OVO, and GoPay — stays inside our system for one purpose: making your account work.

No data sold to third partiesDANA, OVO, GoPay wallet info protectedAccount data kept only as long as neededYou can request data access anytimeAvailable where local law permits

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Data We Collect and Why We Collect It

catoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process your wallet transactions — your name, email address, and the e-wallet identifier linked to DANA, OVO, or GoPay. Payment transaction records are kept so we can resolve any deposit or

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withdrawal query you raise with our support team. We also collect device and session data — browser type, IP address, and login timestamps — to protect your account from unauthorised access. If you contact us through live chat or email, those conversations are stored for follow-up
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and quality purposes. We do not collect data beyond what your account activity generates. Cookies are used to keep your session active and to remember your login state across visits; you can manage cookie preferences through your browser settings. This policy applies where access is permitted
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under local law, and your continued use of the account means you have read and understood how we handle your information.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to access, correct, or delete the data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or via our help centre. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request before processing it.

HOW WE PROTECT DATA

Security, Retention and Your Rights

Account security and data handling are not afterthoughts here. Every piece of data we collect is stored with access controls that limit who inside our team can view it. Your wallet credentials for DANA, OVO, and GoPay are never stored in plain text — transaction references are encrypted and held only for as long as they are needed to support your account history. If you close your account, we retain only what applicable law requires and remove the rest within a reasonable period.

Data Encryption

Wallet references and account credentials are encrypted at rest. DANA, OVO, and GoPay transaction data is never stored in a readable plain-text format inside our system.

Access Controls

Only authorised team members handling account support or payment queries can access your personal data. Access is logged and reviewed on a regular basis.

Data Retention

We keep your account data for as long as your account is active or as required by applicable law. After account closure, non-required data is removed within a defined period.

Your Rights

You have the right to request a copy of your data, correct inaccurate records, or ask us to delete data we no longer need. Reach our team via live chat or email to start the process.

Common Questions About This Privacy Policy

These are the questions we get most often about how catoto collects, stores, and protects your account data. If your question is not answered here, our support team can help directly through live chat or email.

We collect your name, email address, and the wallet identifier linked to your DANA, OVO, or GoPay account. We also log device and session data to keep your account secure from unauthorised access.

We do not sell your data. We share it only with payment processors — such as DANA, OVO, and GoPay — strictly to complete your transactions, and with service providers bound by confidentiality agreements.

Your data is held for as long as your account remains active. After you close your account, we retain only what applicable law requires and remove the rest within a reasonable defined period.

Contact our support team via live chat inside your account dashboard or by email. Include your registered account name and we will process your data access request and confirm receipt before responding.

Yes. Wallet transaction references are encrypted and never stored in plain text. Your wallet credentials are not visible to our general support team — only authorised staff handling payment queries can access transaction records.

This policy applies where access to catoto is permitted under local law. Use of the platform in your region depends on applicable local regulations, and data handling follows those requirements accordingly.

How catoto Handles Your Account Data

How to Reach Us About Your Data

Security, Retention and Your Rights

Data Encryption

Access Controls

Data Retention

Your Rights

Common Questions About This Privacy Policy

01 What personal data does catoto collect when I open an account?

02 Does catoto share my data with third parties?

03 How long does catoto keep my account data?

04 How can I request a copy of the data catoto holds on me?

05 Are my DANA, OVO, and GoPay wallet details stored securely?

06 Does this privacy policy apply to all regions?

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